Last updated: 19 August 2026

DMM EXPO Private Limited supplies bulk food and agricultural products for international export. For food-safety, regulatory and cross-border reasons, these goods are generally not returnable or exchangeable once shipped. Quality is protected before dispatch, and genuine discrepancies are handled through a defined international quality-claims process.

Quality assurance before shipment

Samples are provided against your specification for approval before the order proceeds.

Every lot is inspected and lab-tested and ships with a lot-wise Certificate of Analysis (COA).

Where applicable, product is prepared against internationally recognised quality references (for example, ASTA cleanliness specifications and/or European Spice Association (ESA) quality minima) as agreed in the contract.

What you approve at the sample and COA stage is the agreed standard for the shipment.

Quality claims

If a delivered shipment does not conform to the agreed contract specification, the buyer may raise a claim, subject to:

Notice period: written claim within the period stated in the sale contract days of the goods arriving at the destination port.

Independent evidence: a report from an internationally recognised inspection agency (for example SGS, Bureau Veritas or Intertek) and/or an accredited laboratory, with samples drawn in a manner acceptable to both parties.

Preservation: the goods must be preserved and not disposed of, resold or altered until the claim is resolved.

Resolution

Where a claim is validated against the agreed specification, DMM EXPO will, at its discretion and as provided in the sale contract, offer a mutually acceptable remedy such as a price adjustment, partial credit or replacement on a future shipment. Remedies are limited to the invoice value of the affected goods. Unresolved disputes are settled under the dispute-resolution clause of the sale contract. Remedies are handled as agreed in the sale contract and applicable law.

Exclusions

No return/claim is accepted for: goods meeting the agreed specification and approved sample/COA; damage, deterioration or contamination arising after risk passed to the buyer under the agreed Incoterm (e.g. poor storage/handling at destination); custom, private-label or organic-certified goods, except for a validated conformity defect; and claims raised after the notice period or without the required independent evidence.

Contact

sales@dmmexpo.com | +91 97734 34341

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Entity Identification

DMM EXPO Private Limited

CIN: U47711MH2023PTC414324 · PAN: AAKCD4573E · TAN: MUMD33529G

IEC (DGFT): AAKCD4573E · Udyam (MSME): UDYAM-MH-19-0265681

Spices Board RCMC: CRES/SBCB/26085/2025-2026 (Merchant Exporter)

Office: Pinnacle Corporate Park, 11A, 9th Floor, Kolivery Village, BKC, Santacruz East, Mumbai 400051, Maharashtra, India

Email: sales@dmmexpo.com · Grievance / Data Protection: info@dmmexpo.com · Phone: +91 97734 34341